Terms of Use

These Terms of Use (Terms) govern access to and use of LoadMate, which is operated by 4Thought RV Pty Ltd (ABN 51 667 624 777) trading as LoadMate (4Thought RV, we, us, or our).

In these Terms, references to LoadMate, the App or the Service include the LoadMate mobile applications, any related websites, any future web experience, and related features, content, support, exports, alerts and services we make available.

1. Acceptance of These Terms

By downloading, installing, accessing or using the Service, you agree to be bound by these Terms. If you do not agree, you must not access or use the Service.

You must be at least 16 years of age to use the Service. If you are under 16, you must not access or use the Service. If you are using the Service on behalf of another person or entity, you represent that you are authorised to do so and that you accept these Terms on their behalf.

Additional terms may apply to particular features, promotions, subscriptions or platforms. Where those additional terms apply, they form part of these Terms to the extent stated at the time they are presented.

Some features of the Service, such as the research tool, may be accessible without creating an account or completing a sign-in flow. By using those features, you agree to be bound by these Terms to the extent they apply to your use.

Where we display a disclaimer before presenting research results or other guidance outputs, that disclaimer forms part of these Terms.

2. The Service

LoadMate is a digital towing guidance and vehicle-management platform designed to help users understand towing setups, weight distribution, compliance indicators, maintenance reminders and trip readiness. Depending on the version and region, the Service may include vehicle and trailer setup, situations, load tracking, score and confidence indicators, pre-trip checklists, compliance snapshots, research tools, what-if simulations, service and tyre tracking, warranty tracking, notifications, exports, demo mode and related features.

The Service is a guidance and record-keeping tool only. It is not a substitute for professional mechanical assessment, certified weighbridge verification, engineering certification, manufacturer technical support, legal compliance advice, or any other professional advice or certification required for safe or lawful towing.

The Service may be offered through iOS, Android and, if and when we choose to launch it, a web version or other platforms. App store or platform terms may also apply to your download, purchase and use of the Service.

3. Accounts and Authentication

Some features of the Service require an account. When creating or maintaining an account, you must provide accurate, current and complete information and keep that information updated.

You are responsible for maintaining the confidentiality of your login credentials and for all activity carried out through your account. You must notify us promptly if you suspect unauthorised access, misuse or a security incident affecting your account.

Unless we expressly support a shared-access feature, each account is personal to one user and must not be shared. We may refuse, suspend or disable accounts that are inaccurate, duplicated, insecure, unlawful, misleading or used in breach of these Terms.

Some research or demo features may be available without sign-in. Anonymous or guest use may be limited and may not preserve data across devices, sessions or reinstalls.

4. Subscriptions and Payment

The Service may be offered on a free basis, a paid subscription basis, or a combination of both. Paid features may include a Pro tier or similar subscription offering.

If you purchase a subscription through the Apple App Store or Google Play, billing, renewal, cancellation and refunds are managed by the relevant store under its terms and policies. If we offer subscriptions directly through a website in the future, the billing terms presented at the time of purchase will supplement these Terms.

Subscriptions may renew automatically unless cancelled before the renewal date through the relevant store account settings or other method we make available at the time of purchase. Any store-managed grace period, retry period or payment recovery feature is determined by the relevant platform, not guaranteed by us.

Subscription prices, features and entitlements may change from time to time. Any price change will apply prospectively in accordance with applicable law and the relevant platform rules.

Except where required by applicable law or the relevant store policy, subscription fees are non-refundable once charged. If a subscription expires, is cancelled, or a payment fails, we may downgrade, limit or suspend access to paid features.

5. Demo Mode

The Service may include demo mode, sample rigs, example scenarios or other illustrative content to help prospective users understand how the Service works.

Demo mode data is sample data only. It is not intended to represent real vehicles, real trailers, real load distributions, real manufacturer specifications or real-world safety outcomes. You must not rely on demo mode data for any real-world decision, including but not limited to towing, compliance, purchasing, engineering, legal or safety decisions.

To the maximum extent permitted by law, we accept no responsibility for loss arising from reliance on demo mode, illustrative data or other non-user-specific sample content.

6. User Data and Accuracy

The Service depends on information you provide or select, including vehicle, trailer, axle, tow ball, tyre, service, trip, maintenance and load information. You are responsible for ensuring that all information you enter, import, save, edit or rely on is accurate, current and complete.

We do not independently verify user-entered information. If your inputs are inaccurate, incomplete, estimated, outdated or based on assumptions, the Service outputs may also be inaccurate, incomplete or unsuitable for your circumstances.

Some data used by the Service may be drawn from manufacturer materials, published standards, public sources, third-party datasets or system-generated assumptions. That data may contain omissions, errors, delays, regional differences or outdated information. You remain responsible for verifying actual weights, limits and specifications from reliable real-world sources, including vehicle plates, manuals, measured weights and professional advice where needed.

7. Safety Score, Guidance and Research Outputs

The Service may present a Safety Score, confidence badge, attention feed, reminders, warnings, recommendations, compliance checks, snapshots, route-related prompts, simulations, research outputs and similar guidance outputs.

Those outputs are indicative guidance only. They are not certified safety ratings, not guarantees of legal compliance, not guarantees of roadworthiness, not guarantees of suitability for towing, not substitutes for weighbridge measurements, and not engineering or mechanical assessments.

The Safety Score and related outputs are based on user-entered information, selected assumptions, published specifications, weighting logic and scoring algorithms. They may not account for all factors relevant to towing safety, performance or legal compliance in your particular circumstances.

The research features provide theoretical or indicative compatibility guidance only. They do not replace confirmation from the vehicle manufacturer, trailer manufacturer, a certified weighbridge, or a qualified professional.

You must always exercise your own judgment and independently verify your actual setup before towing. If there is any inconsistency between the Service and a physical measurement, manufacturer instruction, legal requirement or professional advice, you should rely on the verified real-world source and not on the Service.

Our separate Safety Disclaimer forms an important part of the legal framework for the Service and should be read together with these Terms.

8. No Warranty / As-Is Basis

To the maximum extent permitted by law, the Service is provided on an "as is" and "as available" basis. We do not warrant that the Service will be uninterrupted, error-free, available at all times, secure, compatible with every device or configuration, or free from bugs, inaccuracies, omissions or delays.

We make no representation or warranty that the Service or any guidance, notification, score, export, report, research output, third-party data or sample content is accurate, complete, reliable, fit for a particular purpose or suitable for your particular towing setup or circumstances.

Nothing in these Terms excludes, restricts or modifies any consumer guarantee, statutory guarantee, or other right that cannot lawfully be excluded, restricted or modified under applicable law, including under the Australian Consumer Law. To the extent any such non-excludable right confers remedies on you, the preceding limitations apply only to the extent permitted by that law.

9. Limitation of Liability

To the maximum extent permitted by law, 4Thought RV and its directors, officers, employees, contractors and related bodies corporate will not be liable for any indirect, incidental, consequential, exemplary, special or punitive loss, or for any loss of revenue, loss of profit, loss of opportunity, loss of data, business interruption, reputational damage, regulatory issue, personal decision, purchase decision, towing incident, property damage, injury, fine or legal consequence arising out of or in connection with the Service or your reliance on it.

Without limiting the preceding paragraph, and to the maximum extent permitted by law, we are not liable for loss arising from user-entered inaccuracies, third-party data errors, platform outages, device failures, third-party service failures or outages, delays in updating specifications, misunderstood guidance, or failure by you to verify real-world weights, limits, maintenance or legal obligations.

Where liability cannot lawfully be excluded, our liability is limited to the minimum extent permitted by law and, if permitted, to one or more of the following: resupplying the relevant services, repairing or replacing the relevant digital content, or paying the cost of having the relevant services resupplied or digital content repaired or replaced.

If a court determines that a monetary cap is required despite the limitations above, our aggregate liability in relation to the Service will, to the maximum extent permitted by law, be limited to the greater of: (a) the amount you paid us directly for the relevant paid subscription during the 12 months before the event giving rise to the claim; and (b) AUD $250.

10. Indemnity

To the maximum extent permitted by law, you indemnify 4Thought RV and its directors, officers, employees, contractors and related bodies corporate against claims, liabilities, losses, costs and expenses (including reasonable legal costs) arising out of or in connection with:

• your breach of these Terms;
• your unlawful, negligent or fraudulent use of the Service;
• content, data or information you submit through the Service; or
• your provision of advice, services or outputs to third parties in reliance on the Service.

This indemnity does not apply to the extent that a claim or loss is caused by our own fraud, wilful misconduct, or breach of a non-excludable legal obligation.

11. Personal Use Only

Unless we expressly agree otherwise in writing, the Service is licensed for your personal, non-commercial use only. You must not use the Service to operate a bureau, consultancy, dealership support service, fleet compliance service, training business, advisory practice or other commercial or business offering for third parties.

You must not sell, resell, sublicense, rent, lease, distribute, benchmark, scrape, mirror, reverse engineer, decompile, copy or exploit the Service except to the extent permitted by law and only where that law cannot be excluded by agreement.

12. Changes to the Service

We may update, modify, suspend, replace, remove or discontinue any part of the Service at any time, including features, datasets, regions, integrations, score logic, user interfaces, subscription entitlements, supported devices and supported platforms.

We do not guarantee that any current feature or module will remain available permanently or remain available in the same form. We may also impose limits on storage, exports, notifications or feature availability, including on a regional or plan-based basis.

13. Service Availability and Third-Party Dependencies

The Service relies on third-party infrastructure, including cloud hosting, authentication services, payment processors, app store platforms, and data providers. We do not guarantee uninterrupted availability of the Service and are not liable for outages, disruptions, degraded performance or data delays caused by factors outside our reasonable control, including third-party service failures, internet connectivity issues, device incompatibilities, natural events, or circumstances that would commonly be considered force majeure.

We will use reasonable efforts to restore the Service promptly following any significant disruption within our control.

14. Your Responsibilities

You are solely responsible for your towing decisions, your compliance with all applicable laws and regulations, your vehicle and trailer maintenance, your loading choices, your use of equipment, and your assessment of whether your setup is safe and lawful.

You are responsible for obtaining and reviewing accurate real-world measurements, including weighbridge measurements where appropriate, and for ensuring that your setup complies with all manufacturer instructions, ratings, restrictions and local legal requirements.

You must use the Service safely, lawfully and responsibly. You must not use the Service to upload unlawful material, misrepresent specifications, interfere with security, test vulnerabilities without authorisation, or otherwise misuse the Service or related infrastructure.

15. Privacy

We handle personal information in accordance with our Privacy Policy, which is available at https://loadmate.io/privacy and is incorporated by reference into these Terms.

Our data handling is intended to align with applicable privacy laws, including the Privacy Act 1988 (Cth) in Australia, and other laws that may apply where we offer the Service. The Privacy Policy explains what we collect, how we use it, how long we keep it, and the choices and rights available to users.

16. Intellectual Property and User Data

The Service, including its software, design, branding, text, graphics, workflow, structure, scoring logic, compilations, and all related intellectual property rights, is owned by or licensed to 4Thought RV and is protected by applicable intellectual property laws.

As between you and us, you retain ownership of the data and content you submit to the Service. You grant us a non-exclusive, worldwide, royalty-free licence to host, copy, process, transmit, adapt and use that data as reasonably necessary to operate, secure, support and improve the Service, comply with law, and generate aggregated or de-identified analytics, insights and reporting. We do not sell your personal information. Any use or sharing of aggregated or de-identified analytics will be as described in our Privacy Policy.

You must not copy, reproduce, modify, distribute, publish or create derivative works from the Service or its content except as expressly permitted by these Terms or by law.

17. Suspension and Termination

We may suspend, restrict or terminate your access to all or part of the Service if we reasonably believe that you have breached these Terms, created security or legal risk, used the Service fraudulently or unlawfully, failed to pay applicable fees, or if we are required to do so by law or platform rules.

You may stop using the Service at any time. If you wish to remove your account, you may request deletion through the Service where that functionality is available or by contacting us using the contact details we publish.

Termination or suspension does not affect rights or obligations that accrued before termination. Clauses that are intended to survive termination, including clauses dealing with liability, indemnity, intellectual property, governing law and dispute allocation, will continue after termination.

18. Changes to These Terms

We may amend these Terms from time to time. The current version will be published through the Service or at https://loadmate.io/terms.

If we make material changes, we may provide notice in-app, by email, or by another reasonable method, and we may require you to review and re-accept the updated Terms before continuing to use some or all of the Service.

Your continued use of the Service after the effective date of updated Terms constitutes acceptance of those updated Terms, unless applicable law requires a different form of consent.

19. Third-Party Services, Content and Data

The Service may rely on, interact with, or display content or services from third parties, including app stores, authentication providers, analytics providers, crash-reporting providers, cloud infrastructure providers, mapping or search providers, subscription processors, public datasets, manufacturer specifications and published standards.

We do not control those third parties and are not responsible for their services, availability, acts, omissions, data, terms, policies or security. Your use of third-party services may be governed by separate terms and privacy policies imposed by those third parties.

References to third-party specifications, standards, websites or resources do not constitute endorsement by us and do not transfer responsibility for verification away from you.

20. Data Export and Account Deletion

Where we make export functionality available, you may export certain account or Service data in a machine-readable format such as JSON or another format we specify. Export functionality may be limited by plan, feature availability, technical constraints, regional rollout or platform constraints.

You may request account deletion through the Service where available or by contacting us using the published contact details. Subject to applicable law, security requirements, fraud prevention, dispute handling, lawful retention obligations and reasonable backup retention cycles, we will use reasonable efforts to action and complete account deletion within 30 days of a valid request.

Deletion may result in permanent loss of access to your data, records, profiles, trips, exports and other content. Some information may be retained where required or permitted by law, for legitimate business recordkeeping, or in backups for a limited period before deletion is completed.

21. Governing Law and Jurisdiction

These Terms are governed by the laws of Western Australia, Australia, without regard to conflict of law principles.

Subject to any mandatory rights or mandatory local jurisdictional rules that apply to you and cannot lawfully be excluded, you submit to the non-exclusive jurisdiction of the courts of Western Australia and the Commonwealth of Australia in relation to any dispute arising out of or in connection with these Terms or the Service.

Nothing in these Terms excludes, restricts or modifies any right, remedy, guarantee or statutory protection that applies to you under applicable law and that cannot lawfully be excluded, restricted or modified, including applicable consumer protection laws in your jurisdiction.

22. Severability

If any provision of these Terms is held to be invalid, unlawful or unenforceable, that provision will be severed or read down to the minimum extent necessary, and the remaining provisions will remain in full force and effect.

23. App Store and Platform Terms

The following provisions apply where you download or use the Service through the Apple App Store, Google Play, or any other app distribution platform.

These Terms are between you and 4Thought RV only, and not with Apple Inc. ("Apple"), Google LLC ("Google"), or any other platform operator. 4Thought RV, not any platform operator, is solely responsible for the Service and its content. No platform operator has any obligation to provide maintenance or support services for the Service.

The licence granted to you under these Terms is limited to a non-transferable licence to use the Service on devices that you own or control, as permitted by the usage rules of the relevant platform. Where you access the Service through the Apple App Store, this includes use on Apple-branded products as permitted by the Apple Media Services Terms and Conditions, and the Service may be accessed by other accounts associated with you via Family Sharing or volume purchasing.

4Thought RV, not any platform operator, is solely responsible for any product warranties, whether express or implied by law, to the extent not effectively disclaimed in these Terms. In the event of any failure of the Service to conform to any applicable warranty, you may notify Apple (where applicable), and Apple will refund the purchase price for the Service to you. To the maximum extent permitted by applicable law, Apple has no other warranty obligation whatsoever with respect to the Service, and any other claims, losses, liabilities, damages, costs or expenses attributable to any failure to conform to any warranty are 4Thought RV's sole responsibility.

4Thought RV, not any platform operator, is responsible for addressing any claims by you or any third party relating to the Service or your possession and use of it, including product liability claims, claims that the Service fails to conform to any applicable legal or regulatory requirement, and claims arising under consumer protection, privacy, or similar legislation. Nothing in these Terms limits 4Thought RV's liability to you beyond what is permitted by applicable law.

In the event of any third-party claim that the Service or your possession and use of the Service infringes that third party's intellectual property rights, 4Thought RV, not any platform operator, will be solely responsible for the investigation, defence, settlement and discharge of any such claim.

You represent and warrant that you are not located in a country that is subject to a U.S. Government embargo or that has been designated by the U.S. Government as a "terrorist supporting" country, and that you are not listed on any U.S. Government list of prohibited or restricted parties.

You acknowledge and agree that Apple and its subsidiaries are third-party beneficiaries of these Terms, and that upon your acceptance of these Terms, Apple will have the right (and will be deemed to have accepted the right) to enforce these Terms against you as a third-party beneficiary thereof.

You must comply with any applicable third-party terms of agreement when using the Service, including your wireless data service agreement and any platform-specific terms.

Developer contact for questions, complaints or claims relating to the Service: 4Thought RV Pty Ltd (ABN 51 667 624 777), email: hello@loadmate.io.

24. Entire Agreement

These Terms, together with the Privacy Policy, the Safety Disclaimer, any subscription terms presented at the time of purchase, and any additional written terms that expressly apply to a particular feature or promotion, form the entire agreement between you and 4Thought RV in relation to the Service.

They supersede prior discussions, statements and understandings relating to the same subject matter, except to the extent that a separate written agreement signed by 4Thought RV expressly states otherwise.

Questions

Questions about these Terms may be sent to: hello@loadmate.io.